Privacy Policy

Effective Date: [Insert Date]

Swanweby (“we,” “our,” or “us”) is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. We operate in Montreal, Quebec, Canada, and comply with applicable privacy laws including PIPEDA and Quebec's Law 25.

1. Information We Collect

We may collect the following types of personal information:

-Contact Information: name, email address, phone number

-Business Information: company name, website URL, service type

-Billing Information: address, credit/debit card info (via Stripe)

-Technical Data: IP address, browser type, device type, referral URL

-Usage Data: pages viewed, actions taken on our platform, form submissions

-Communications: messages sent via forms, chatbots, or email

2. How We Use Your Information

We use your personal information to:

-Provide and manage your account and services

-Communicate with you about your subscription, support, or updates

-Process payments securely (via Stripe)

-Send automated reminders, onboarding links, and service-related emailsImprove our platform, marketing, and user experience

-Comply with legal and regulatory obligations

3. Legal Basis for Processing (for GDPR Compliance)

We rely on the following legal bases to collect and process your data:

-Your consent (when you sign up or contact us)

-Performance of a contract (when you subscribe to our services)Legitimate interest (marketing, security, fraud prevention)

-Legal obligation (when required by law)

4. How We Share Your Information

We only share your data with trusted third parties when necessary:

-Payment Processor: Stripe (PCI-compliant)

-Marketing & CRM: GoHighLevel (LeadConnector)

-Website & Analytics Tools: Google Analytics

-Legal/Regulatory Authorities: If required by law or subpoena

We do not sell or rent your personal information to third parties.

5. Data Storage and Security

We store your data on secure servers and take reasonable steps to protect it:

-Encrypted transmission (SSL/HTTPS)

-Access controls and authentication

-Regular updates and security auditsData stored on Canadian or US-based secure servers

6. Your Rights (Under Law 25 & PIPEDA)

You have the right to:

-Access your personal information

-Request correction of inaccurate data

-Withdraw your consent at any time

-Request deletion of your personal data (subject to service limits)

-File a complaint with the Commission d’accès à l’information du Québec

To exercise these rights, contact us at: [email protected]

7. Data Retention

We retain your personal data for as long as needed to:

-Provide services under your subscription

-Comply with legal, tax, and audit obligations

-Improve service quality and communication

If you cancel your subscription, we delete or anonymize your data within 60 days, unless required for legal reasons.

8. Cookies & Tracking Technologies

We may use cookies or similar tools to:

-Improve your website experience

-Analyze traffic and behavior on our site

-Provide personalized content or offers

You can disable cookies in your browser settings.

9. International Transfers

Some of your data may be processed outside of Quebec or Canada, such as in the US, through tools like Stripe. We ensure the providers follow strong data protection standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We’ll notify you by email or through a notice on our website if major changes occur.

11. Contact Us

If you have questions or concerns about this policy or your personal data, please contact:

📧 [email protected]

🏢 Swanweby, Montreal, Quebec, Canada